Cancellation and Refund Policy
How to cancel or change a booking.
Email info@tastaxis.com, call 01926 770086 or message us on WhatsApp, quoting your booking reference. Cancellations are effective from the time we receive and acknowledge your request.
Cancellation by you.
| When you cancel | What you pay |
|---|---|
| More than [24] hours before the pick-up time | No charge. Full refund of any payment made. |
| Between [24] and [4] hours before pick-up | [50]% of the fare. |
| Less than [4] hours before pick-up, or if the driver arrives and you do not show | 100% of the fare. |
If your driver has already left for the pick-up or travelled a long way (for example for long-distance or airport bookings), we may charge for the cost of that wasted journey. We will explain this before charging.
Changes to bookings.
You can change the date, time or addresses free of charge up to [24] hours before pick-up, subject to availability and any difference in price. Later changes will be treated as a cancellation and a new booking where we cannot accommodate them.
Flight and train delays.
If your flight is delayed or arrives early, we adjust your pick-up time at no charge, provided you gave us the correct flight number. If your flight is cancelled, please tell us as soon as you can and we will arrange a full refund or a free rebooking.
Cancellation by us.
If we have to cancel, for example because of vehicle failure, severe weather or driver unavailability, we will tell you as early as we can. We will arrange an alternative vehicle or give you a full refund. We will not be liable for extra costs beyond the refund, except as set out in our Terms.
Refunds.
Approved refunds are made to the original payment method within [5–10] working days of confirmation. Cash payments are refunded by bank transfer.
Service issues.
If something went wrong with your journey, please tell us within 14 days. Depending on what happened, we may offer a partial or full refund or credit. This does not affect your legal rights.
Your statutory rights.
Because our bookings are for a specific date and time, the 14-day “cooling-off” period that applies to many online purchases does not apply to them. Nothing in this policy affects your rights under the Consumer Rights Act 2015, such as your right to a service performed with reasonable care and skill.