Terms and Conditions

These terms apply to all bookings made with TAS Taxis & Airport Transfers, whether online, by phone, by email or by WhatsApp. By making a booking you agree to them.

1. About us.

We are TAS Taxis, registered in United Kingdom, Spencers Lane, Berkswell, CV7 7BZ. Our private hire issued by Council. Our drivers and vehicles are licensed by authority.

2. Bookings.

A booking is confirmed when we send you a written confirmation by email, text or WhatsApp. Please check it carefully and tell us straight away if anything is wrong. All journeys are pre-booked. We do not accept immediate hails or street pick-ups.

3. Prices.

The price shown at the time of booking is the price you pay, for the journey as booked. Prices include VAT where applicable. The price may change if you ask us to add stops, change the destination or increase the passenger numbers, or if the journey takes substantially longer because of your requested changes. We will agree any change with you before the journey where possible. Extra costs we will tell you about in advance include:

• Waiting time beyond the free allowance (see section 5).
• Airport drop-off, parking, tolls and congestion or clean air zone charges, where they apply.
• Out-of-hours or bank holiday supplements, if applicable: [details].

4. Payment.

Payment is due as stated at booking: online by card, or by [cash / card to the driver / invoice for approved business accounts].

5. Pick-ups, waiting time and delays.

• Please be ready at the agreed time and place. Our drivers will wait [15] minutes free of charge for local pick-ups.
• For airport arrivals we monitor your flight and the free waiting time starts from the actual landing time. We allow [60] minutes free after landing, to allow for passport control and baggage. After that, waiting is charged.
• We do all we reasonably can to arrive on time but cannot guarantee exact arrival times because of traffic, weather, accidents, roadworks or other things outside our control. You should allow enough time for your journey, especially when travelling to an airport or station. We are not responsible for missed flights, trains or events caused by circumstances outside our control.

6. Passengers and luggage.

Please tell us how many passengers and how much luggage there will be when you book, so we can send a suitable vehicle. If more people or luggage arrive than booked, the driver may refuse to carry them for safety or legal reasons, and the booking may be treated as cancelled by you. Wheelchairs, pets (other than assistance dogs), sports equipment and unusually large items must be agreed in advance. Assistance dogs are always carried free of charge.

7. Children and child seats.

Under UK law, children must use an appropriate child seat or booster until they are 12 years old or 135 cm tall, with some exceptions for licensed taxis and private hire vehicles. Please ask us to supply a seat when booking: [child seats available on request]. Otherwise you are responsible for providing a suitable seat.

8. Passenger conduct.

Please treat the driver and vehicle with respect. Seat belts must be worn. Smoking and vaping are not allowed in our vehicles. Eating and drinking may be refused. Drivers may refuse or end a journey, without refund, if a passenger is abusive, threatening, appears to be under the influence to a degree that raises safety concerns, or puts people or the vehicle at risk.

9. Damage and cleaning.

You are responsible for any damage to the vehicle caused by you or your party. If a vehicle needs specialist cleaning (for example after vomiting or spillages) we may charge a cleaning fee.

10. Lost property.

Please contact us as soon as possible if you leave something in a vehicle. We will make reasonable efforts to return it, and may charge for delivery.

11. Cancellations and refunds.

See our Cancellation and Refund Policy below, which forms part of these terms.

12. Our responsibility to you.

We will provide our services with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited. Subject to that, we are not liable for loss that was not a foreseeable result of our breach, nor for business losses, or for losses caused by events outside our reasonable control. Our total liability to you for any booking is limited to the price you paid for that booking, except where the law does not allow this. Your luggage and belongings are carried at your own risk, to the extent permitted by law. This does not affect your statutory rights as a consumer.

13. Events outside our control.

We are not responsible for failing or delaying to carry out a booking because of events outside our reasonable control, such as severe weather, road closures, strikes, vehicle breakdown, accident, or government restrictions. We will contact you as soon as possible and offer an alternative vehicle or a refund for any part of the booking we cannot provide.

14. Subcontracting.

We may use another licensed operator or driver to carry out your booking, to make sure your journey goes ahead. They will be licensed and insured to the same standard.

15. Complaints.

Please tell us within 14 days of your journey by emailing info@tastaxis.com or calling 01926 770086. We will acknowledge your complaint within [3] working days and aim to give a full response within [14] days. If we cannot resolve it, you may refer it to the licensing authority that issued our licence, or seek independent advice from Citizens Advice.

16. Personal data.

How we use your data is explained in our Privacy Policy above.

17. General.

We may update these terms from time to time. The version in force when you book applies to that booking. If any part of these terms is found unenforceable, the rest remains in effect. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring claims in your local courts.