Privacy Policy
Who we are.
This website is operated by TAS Taxis, trading as TAS Taxis & Airport Transfers (“we”, “us”, “our”), registered in United Kingdom, with its address at Spencers Lane, Berkswell, CV7 7BZ. We are the data controller for the personal information described in this policy. We are registered with the Information Commissioner’s Office (ICO).
Contact.
Email info@tastaxis.com or call 01926 770086.
What information we collect.
- Booking details: your name, email address, telephone number, collection and destination addresses, travel dates and times, number of passengers and luggage, flight or train numbers, and any special requests.
- Payment details: card payments are taken by our payment provider [e.g. Stripe / PayPal / Square]. We do not store your full card number on our systems. We receive confirmation that payment was made and the last four digits of the card.
- Communications: emails, WhatsApp messages, call records and notes of calls or complaints.
- Technical data: IP address, browser type, device information and pages visited, collected through cookies and similar technologies (see our Cookie Policy below).
- Business customers: company name, billing address and account contact details.
How and why we use your information.
| Purpose | Lawful basis under UK GDPR |
|---|---|
| To take, confirm, carry out and manage your booking | Performance of a contract |
| To take payment and issue receipts or refunds | Performance of a contract |
| To keep financial and tax records | Legal obligation |
| To meet licensing and safety requirements | Legal obligation |
| To respond to enquiries and complaints | Legitimate interests (running our business and improving service) |
| To prevent fraud and protect our business | Legitimate interests |
| To send marketing emails or texts | Consent (you can withdraw it at any time) |
| Non-essential cookies and analytics | Consent |
Marketing.
We will only send you marketing by email or text if you have agreed to it, or where permitted by the Privacy and Electronic Communications Regulations (PECR) because you have booked with us before and we are promoting similar services. Every message will include a simple way to opt out. We never sell your personal information.
Who we share your information with.
We share information only where necessary, with:
- Drivers and subcontracted operators who carry out your journey (name, phone number, pick-up and drop-off details).
- Our payment provider, booking and website software providers, hosting and email providers, and our WhatsApp and chat tools.
- Our accountants and professional advisers.
- The police, licensing authority or other public bodies where we are required by law or to protect safety.
These providers act on our instructions and are required to protect your data.
International transfers.
Some of our providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.
How long we keep your information.
- Booking and payment records: 6 years from the end of the tax year, to meet tax and accounting rules.
- Enquiries and complaints: up to 3 years after the matter is closed.
- Marketing data: until you unsubscribe or we reasonably believe it is out of date.
- Website analytics: as set out in our Cookie Policy.
We then delete or anonymise it securely.
Security.
We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections and restricted access. No online system is completely secure, so please take care when sending information by email or messaging apps.
Your rights.
Under UK data protection law you have the right to:
- Be told how your data is used and ask for a copy of it.
- Have inaccurate data corrected.
- Ask us to erase your data, in some circumstances.
- Ask us to restrict or object to certain uses of your data.
- Receive your data in a portable format, in some circumstances.
- Withdraw consent at any time, where we rely on consent.
To use any of these rights, contact us using the details above. We will respond within one month. There is normally no charge.
Complaints.
If you are unhappy with how we handle your data, please contact us first.
Children.
Our services are not directed at children. Where a child travels, bookings must be made by a parent or guardian.
Changes.
We may update this policy from time to time. The latest version will always be on this page with the date shown above.